Shipping policy

Last updated: 15 October 2026

Delivery within Australia

Free shipping on orders of AUD $120 or more after discounts. The offer applies automatically to eligible Australian delivery addresses at checkout. You do not need a shipping code.

For orders below AUD $120 after discounts, shipping is calculated at checkout using the parcel weight, delivery address and available delivery options. You can see the delivery charge before paying. We currently deliver within Australia only.

Preparing and dispatching your order

Orders are normally prepared within two business days. We dispatch Monday to Thursday, excluding public holidays. To avoid temperature-sensitive products sitting in transit over a weekend, an order containing these products may be held for dispatch the following Monday.

Delivery usually takes 2-7 business days after dispatch, depending on your location and the service selected. Remote locations, public holidays and busy periods can take longer. These are estimates, not guaranteed arrival dates.

Tracking and delivery questions

When your order is dispatched, we send a tracking link for the carrier handling your parcel. Please follow the link in your dispatch email; the carrier may differ between orders.

For help with an order or tracking, email support@byronbayoliveco.com with your order number. If you need an order for a particular date, please contact us before ordering so we can discuss the available options.

Your delivery address

Please provide an accurate address and delivery instructions. Available services are shown at checkout. If a delivery issue arises, contact us so we can review the circumstances and help with the next steps.

If an order is returned because the address supplied was incorrect or the parcel was not collected, we will review what happened and the condition of the goods. Reasonable additional delivery costs may apply if the failed delivery was caused by you and we agree to resend. We will confirm any charges before proceeding.

Damaged, incorrect or faulty products

If a product arrives damaged, is incorrect, appears faulty or does not match its description, contact support@byronbayoliveco.com as soon as you become aware of the issue. Include your order number or other proof of purchase and a description of the problem. Photos can help where available, but a problem does not have to be visible in a photograph for us to assess it.

Please contact us before posting food back so we can agree suitable return arrangements. Your rights under Australian Consumer Law apply to opened and unopened products. We do not impose a fixed 14-day or 30-day deadline on consumer guarantee claims.

Returns and return postage

For a product that can reasonably be posted or easily returned, you will generally arrange the return and pay the initial postage unless we agree to a prepaid label or another arrangement. Keep your postage receipt. If we sent the wrong item or a consumer guarantee failure is established, we will reimburse reasonable return postage or transport costs. Where a faulty product cannot be returned without significant cost, we will arrange collection at our expense as required by law.

Change-of-mind returns are not generally offered. Any goodwill return of an unopened, sealed food product must be agreed with us first. For an agreed goodwill or change-of-mind return, you pay the return postage and the original delivery charge is not refunded unless we agree otherwise.

See our Refund Policy for remedies and full return details. Nothing in this policy excludes or limits your rights under Australian Consumer Law.