FAQ
Quick answers about ordering, delivery and enjoying your BBOC favourites. For help with an order, email support@byronbayoliveco.com.
Ordering and delivery
When is shipping free?
Shipping is free within Australia on orders of AUD $120 or more after discounts. It applies automatically at checkout, with no shipping code required. Below that amount, delivery is calculated using your address, parcel weight and available options. The charge is shown before you pay.
Can I use the welcome discount and free shipping together?
Yes, if your order meets both offers' conditions. BBOCWELCOME15 gives 15% off your first order when you spend AUD $60 or more on eligible products. It applies to one-time purchases and one use per customer; bundles are excluded. Other product and order discounts cannot be combined with it. Your total must still be at least AUD $120 after the welcome discount to receive free shipping. See eligible favourites.
When will my order leave BBOC?
Orders are normally prepared within two business days and dispatched Monday to Thursday, excluding public holidays. An order containing temperature-sensitive products may be held until the following Monday to avoid a weekend in transit.
How long does delivery take?
Delivery usually takes 2-7 business days after dispatch, depending on the address and service. Remote locations, holidays and busy periods can take longer. If you need your order for a particular date, contact us before ordering. We cannot guarantee an arrival date unless we have expressly agreed one.
How do I track my parcel?
Use the tracking link in your dispatch email. The carrier may differ between orders. If tracking is unclear or your parcel has not arrived, email us with your order number.
Do you ship internationally?
We currently deliver within Australia only. For full details, see our Shipping Policy.
Products and formats
Which size should I choose?
Choose a smaller format to try a product or for occasional use. Larger jars and buckets suit regular use or a sharing table. Check the product's storage instructions and choose an amount you can comfortably enjoy. The product page shows the available sizes and prices.
What does “1L jar / 1kg” mean for olives?
For our larger olive jars, 1L is the jar's volume and 1kg includes the olives and brine. It is not a claim of 1kg of drained olives. Use the individual product information when comparing formats.
Is Sweet Garlic a sweet or candied product?
Sweet Garlic is a savoury, tangy pickled garlic product. It is not candied garlic. Our Herbs and Chilli versions have different seasonings; see their product pages for ingredients and flavour details.
How should I store the products?
Follow the storage instructions on the product label and its product page, including refrigeration and the recommended period after opening. Keep olives covered in their brine where instructed. Store olive oil tightly closed in a cool, dark place away from heat and sunlight. If you are unsure about a particular product or batch, email us before using it.
Where can I find ingredients and allergen information?
Check the individual product page and packaging. Products and recipes differ, so please do not assume every item is suitable for a particular allergy or diet. Contact us before ordering if you need help checking an ingredient or allergen.
Subscriptions, markets and stockists
Do I need a subscription to order?
No. Where a subscription option is available, you can choose a one-time purchase instead. For a subscription, review the price, delivery frequency and cancellation conditions shown before confirming your order. Use your subscription account to manage an existing plan, or contact us for help.
Can I buy BBOC locally?
Find current information on our markets page or use our stockist locator. Stock can vary between retailers, so contact the retailer before travelling for a particular product. You can also order online between market visits.
Problems with an order and returns
What if something arrives damaged, incorrect or faulty?
Email support@byronbayoliveco.com as soon as you become aware of the problem. Include your order number or other proof of purchase and describe the issue. Photos of the item, packaging or batch label can help where available; an invisible problem can still be assessed. Please contact us before posting food back.
Does opening a product or waiting more than 14 days remove my rights?
No. Australian Consumer Law applies to opened and unopened goods, including sale items. We do not impose a fixed 14-day or 30-day deadline on consumer guarantee claims. The appropriate remedy depends on the circumstances; for a major failure, you may choose a refund or replacement.
Can I return something because I changed my mind?
We do not generally offer change-of-mind refunds or exchanges for food that meets the consumer guarantees. We may agree to a goodwill return of an unopened, sealed product on a case-by-case basis. This is separate from your rights if a product is faulty or otherwise fails a consumer guarantee.
Who pays return postage?
Contact us first to agree suitable arrangements. If you arrange an initial return, keep your postage receipt. We reimburse reasonable return costs for an incorrect item or an established consumer guarantee failure. For an agreed change-of-mind or goodwill return, postage is your responsibility unless we agree otherwise. Collection obligations depend on the circumstances.
How are refunds processed?
When a refund is due, we process it promptly after any necessary assessment and return, unless a return is unnecessary. Refunds go to the original payment method unless you agree otherwise. Your bank or payment provider may take additional time to display the credit. See our Refund Policy for full details.