FAQ

Products

Where are your olives grown and produced?

Our Sicilian olives are grown and cured in Italy, pitted Kalamatas in Greece and local organic Kalamata and organic Australian mixed olives in NSW. They are all cured immediately after harvest for ideal freshness and flavour. We marinate them using traditional, French artisan recipes and methods in our Byron Bay kitchen.

Are your olives and olive oil organic?

Our organic Australian mixed olives and extra virgin olive oil are certified organic. Our chili Kalamata olives are grown locally and spray-free.

Where is your olive oil produced?

The olives used to make our extra virgin olive oils are certified organic and grown in southern NSW on a family run farm. They are cold-pressed within 90 minutes of harvest for freshness and optimal flavour.

Is olive oil safe to use on skin?

Olive oil has been used as a beauty and wellness ingredient for centuries, due to its hydrating and anti-aging properties that do not disrupt, but rather support a healthy microbiome. It can be used as a makeup remover, moisturizer for skin and chapped lips, hair mask, shaving cream and many other possibilities.

How should I store my organic extra virgin olive oil and how long will it last?

Our organic extra virgin olive oils are best used within 4-6 months after opening the bottle. To ensure freshness, store your olive oil away from direct sunlight and heat. Never refrigerate, as this will oxidize the oil.

General

Can I subscribe to automatic monthly deliveries?

Yes! The easiest way to avoid running out of delicious olives, sweet garlic and olive oil is by subscribing to automatic delivery. Just place your subscription order on the product page et voila! You never have to worry about an olive oil shortage again. Subscriptions can be customized, paused or cancelled at anytime.

Where can I get your products?

Find us at local markets from Sydney to Gold Coast and have a taste of our whole range of products before you buy.

Visit us at our café deli The Olive Place and find even more French delicacies, cheeses, sandwiches, salads and many other tasty goods made in Byron Bay.

Our products are also stocked at hundreds of retailers throughout Australia. Find a stockist near you.

Who can I contact regarding questions and concerns?

Please reach out to our team via email at support@byronbayoliveco.com or call our olive hotline at 0431 842 340. Our customer service is available Monday - Friday from 8am to 3pm.

Shipping

Do you offer international shipping?

We offer shipping not only in Australia but also in North America, Asia, and Europe !

International shipping costs are determined by your location and the weight of your order.

We are not responsible for any customs clearance issues, duties, or taxes. If items are rejected by customs and sent back, the original shipping fee will not be refunded.

When will my order be shipped?

We process orders Monday - Friday within 2 business days of your order being placed. You will receive a confirmation email and tracking number as soon as the order is dispatched.

Please note that orders containing refrigerated items, if placed on a Thursday or Friday, will be dispatched the following Monday to ensure temperature control.

When will I receive my order?

We endeavor to get your order to you ASAP. Delivery time is dependent on your location, but generally is between 2-7 business days.

How are your shipping costs calculated?

We calculate the cost of shipping based on the weight of the parcel, the location being delivered to and the shipping option chosen at checkout. We do our best to get the lowest shipping cost available while mainting quality and time efficiency.

I placed an order to the wrong shipping address. What can I do?

Oh no! Please email us at support@byronbayoliveco.com or ring us at 0431 842 340 as soon as possible. If your order has already been dispatched, we suggest you contact the courier directly.

Where is my order?

All orders will have a tracking number for you to check the status of your order. If you have not received your order, please email us at support@byronbayoliveco.com or give us a call at 0431 842 340.

I wasn't home when my order was delivered. Where is it?

It is the customer’s responsibility to follow tracking advice and be present when order is being delivered. Regardless of the postal service, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local post office or relevant postal centre until claimed.

If the customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however, can re-send the order if the customer is willing to cover postage costs.

Returns & Refunds

I received an incorrect or damaged product. What can I do?

If you receive an incorrect product or damaged goods, please do not open it and email us at support@byronbayoliveco.com or call us at 0431 842 340 as soon as possible so we can process your return and refund. Any open items will not be refunded.

Please send photos of the damaged item(s) in order for us to process the return or exchange. We cannot process returns without photographic evidence and proof of purchase.

What is your return policy?

All returns and refunds must be authorised by our team within 14 days of delivery. After 14 days, we cannot process returns and refunds. We require a receipt or proof of purchase. Shipping fees are non-refundable and you will be responsible for shipping costs to return your item.

What is your exchange policy?