Refund policy

For all of our customers in Australia

You can return any damaged or incorrect item for a refund, within 14 days of receiving your original order.

Byron Bay Olive Company team must authorise all returns via support email. 

Policy Overview

  • The Byron Bay Olive Company team must authorise all returns via the Support Email
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To complete your return, we require a receipt or proof of purchase - your emailed order confirmation will suffice
  • Prior to processing refund or exchanges, customers are required to send pictures of defects. Without pictures, we cannot process the request.

1. Authorisation

  • Before you return your product, you must email us: info@byronbayolives.com so we can provide you with return details including address to return to

2. Shipping

Once the return has been authorised and return details provided –

    • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be added to your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

3. Refunds (if applicable)

Once your return is received and inspected –

  • We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Late or missing refunds (if applicable)

If you haven’t received a refund yet –

  • First check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@byronbayolives.com

Unclaimed orders:
It is the customer’s responsibility to follow tracking advice and be present when order is being delivered. Regardless of the postal service, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local post office or relevant postal centre until claimed.

If the customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however, can re-send the order if the customer is willing to cover postage costs.